OUR FUN GUARANTEE
We believe, above all else, in FUN. If you, your family, or your boat friends aren’t having an AWESOME time with your ZUP® products, we will take them back and give you a full refund. We only ask two things:
FIRST... Let’s talk!
We’ve taken some time to provide answers to common problems we hear about. Check them out here
. If those don’t help, we love to learn. We want to connect with you by phone, through chat, or by email to see if we can help you have a better time or learn how we may have let you down..
THEN... Arrange Your Return!
If we can’t get you out having FUN, we will take your ZUP products back. We don’t care whether it’s 3 month or 30 months old! Just make sure it’s in like-new condition. Many products that are returned are donated to one of our non-profit partners and we don’t want to give them trashed gear!
ZUP will be providing you with a Return Authorization # (RA) and return shipping/refund instructions. It is your responsibility to ship it back to us so that it arrives safely to ZUP HQ. Return shipping costs are not reimbursable.